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Terms and conditions

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1. Shopping, payment and deliveries

2. Changes and Returns

3. Cookies Policy

4. Privacy Policy

5. General Conditions

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Welcome to our web. The following terms and conditions govern access and use of the website, which is owned by L’ARCA, Carmen Viñas Codony, whose address is in calle Banys Nous 20 08002de Barcelona with CIF 77885932-C, Tel: +34-93 303 1598 You can contact us by sending an email to the following address: [email protected]. We are available to the public from Monday to Friday from 10.30 to 19.00 h and Saturdays mornings

Products available for sale in l’Arca online store are described and presented as accurately as possible (specifications, illustrations, sizes, composition, etc). Customers are urged to read the descriptions of all products for information about their properties and specificities. Customers select and purchase products entirely at their own risk.

The customer must add the products desired to the shopping basket by clicking on the “Add to shopping basket” button. Items can be deleted from the basket at any time by clicking on the “EDIT” icon in the basket view.

After confirming the shopping basket, click on “COMPLETE PURCHASE” and then fill in the customer’s delivery information L’Arca waives all liability for inaccurate/incorrect information entered by customers.

To finalize the order, the customer must:

Confirm the delivery address.

Read and accept the terms and conditions of the L’Arca Privacy Policy by clicking the “I have read and accept the TERESA HELBIG Privacy Policy” box before paying for the order.

Customers must give express consent to use of their personal data regarding orders from the L’Arca Boutique to receive promotions for other L’Arca branded products and other messages about services or events that may be of interest to you by checking the “I agree that my data of a personal nature will be added to the database of L’Arca send me brand product promotions and other messages about L’Arca branded services and events that may be of interest to me” box before paying for the order.

Pay for the order by clicking on the “Pay” button and using the secure payment system.

All products are subject to availability and all product orders must be expressly accepted by L’Arca and only become binding when L’Arca sends the buyer confirmation by means of an “Order Confirmation” email. If the order is rejected and the customer’s card or account has been debited, L’Arca will refund the entire amount.

L’Arca reserves the right to withdraw products from this website at any time, and to delete or change any material or content thereof. Likewise, L’Arca reserves the right to cancel the order even when it has been confirmed, reimbursing the total amount paid to the buyer, L’Arca being entirely responsible for cancelling the order.

The customer formally agrees to the use of the email address provided to L’Arca to confirm/cancel the content of your order. Only products listed in the Order Confirmation sent by email will be included in the order.

Product prices are stated in euros (€) and are stipulated when making the order in the L’Arca online store. In case of an error in the price of the order, L’Arca will notify the buyer as soon as possible, offering the option to confirm or cancel the order.

Prices of orders placed within the European Union include VAT and all other applicable taxes, but exclude delivery charges, which are added to the total price at current rates. Note that vintage and second-hand products do not have VAT. Orders placed outside the European Union are not subject to community VAT. Taxes and duties payable in the destination country are the responsibility of the buyer.

Delivery charges are added to the total cost of the order and the estimated delivery charges are included at the end of the sale .L’Arca accepts payment by Visa, Mastercard and American Express. Payment information is entered in a secure page and transmitted by SSL. Delivery charges and term for the products (unless for the wedding dresses an veils) are:

Shipments to mainland Spain and Portugal: cost 8 € and delivery time 1 week.
Shipments to Balearic Islands: cost 10 € and estimated delivery time 1 week.
Shipments to the Canary Islands: cost 14 euros for Gran Canaria and Tenerife and 15 euros for the rest. Delivery time two weeks
Shipments to Ceuta 22 euros and Melilla, cost 10 euros. Delivery time two weeks
Shipments to European Union countries: cost between 23 and 32 euros (check areas) and estimated delivery time 2 weeks.
Shipments to the United States and Canada: 41 euros and delivery time: two weeks.
Shipments to other countries: cost 60 euros and delivery time variable.
Free shipping costs: In certain periods of time fixed by the company, free shipping costs will be offered according to the conditions established for each moment both in the minimum purchase amount and in the location of purchase and shipping.

After paying, orders can be changed or cancelled by sending an email to [email protected] containing all the order information and requesting the change or cancellation. However, customers may also exercise their right to withdraw from the contract in compliance with the conditions described in the Returns Policy section.

L’Arca reserves the right to withhold the order in case of a dispute with the customer until this is resolved.

In such cases, the customer will be informed by email that the order has been cancelled and any amounts paid before cancellation of the order will be reimbursed by L’Arca.

If the product you buy is “Second-hand” or “vintage” it will be specified in the “product type” section of each item. They can be made from the late 1800s to 1980s. Although in general, only pieces that are in good condition are sold, the condition of the garment will be indicated on the product sheet. Even so, it must be considered that many of them are garments used and made decades ago. In the event that the garment was damaged, they would be included in the description. When the client purchases a product, he accepts the characteristics of the product detailed in its description.

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L’Arca reserves the right to withhold the order in case of a dispute with the customer until this is resolved.

In such cases, the customer will be informed by email that the order has been cancelled and any amounts paid before cancellation of the order will be reimbursed by L’Arca.

The products made by measure like the wedding dresses are vail can not be returned

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Our site uses cookies (small text files that we send to your computer or the device used for access), which will may access when you visit our website in the future. There are four different types of cookies:

FUNCTIONALITY COOKIES: These cookies enable users to browse the website and use our functions, such as, for example, shopping carts and wish lists.

ANALYTICAL COOKIES: we use these cookies to measure and analyse how our customers use the website. This enables us to make ongoing improvements to our website and to improve the shopping experience.

CUSTOMER PREFERENCE COOKIES: when you browse or shop online, the website remembers the preferences that you select (for example, your username, language and location). This makes your browsing experience simpler, easier and more personal.

TARGET OR ADVERTISING COOKIES: these cookies are used to display advertisements that are relevant to you. They also restrict the number of times you see an advertisement and help us to measure the efficiency of our advertising campaigns.

By using our website, you agree to us installing this type of cookies on your device and allow us to access them when you visit the site again in the future.

If you wish to delete cookies from your computer, see your Internet browser setting options where you will find instructions on how to locate the file or directory where cookies are stored.

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You will find information about deleting and controlling cookies at www.AboutCookies.org.. Please note that if you delete our cookies or deactivate future cookies, you may not be able to access certain areas or functions of our website.

By means of this Privacy Policy, Carmen Viñas Codony registered address in Barcelona, in Banys Nous 20, Bajos informs users of its Personal Data Protection Policy, which enables users to freely and voluntarily decide whether to provide L’Arca, the processing supervisor, with any personal data that it may require or which it may obtain from users using this WEBSITE.

Personal data provided in forms, promotions, newsletters, suggestion boxes, etc., is included in a database containing data of a personal nature owned by L’Arca which guarantees strict compliance with the law on Protection of Data of a Personal Nature, and therefore, users are informed and consent to the inclusion of their data in the database, registered in the RGPD, and the automated processing of these data, to manage the relationship or register, or for advertising purposes and/or to send messages from L’Arca, to which your voluntarily grant your consent and provide your personal data.

L’Arca hereby notifies users that the fields in the registration form are voluntary, however, failure to complete all of them will make it impossible to provide the service requested.

Users are liable for the truthfulness of the data provided, and TERESA HELBIG waives all liability for this.

Users agree that they may revoke their permission to process their data at any time, without retroactive effect.

L’Arca’s privacy policy guarantees the exercise of your right to access, rectify, cancel or challenge under the terms established in the applicable law to the Party responsible for the File, at the following address: Carmen Viñas Codony, Banys Nous 20, Barcelona 08002

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The following terms and conditions govern access and use of the website, which is owned by L’ARCA, Carmen Viñas Codony, whose address is in calle Banys Nous 20 08002de Barcelona with CIF 77885932-C, Tel: +34-93 303 1598 and contact email [email protected]

Buyers of any product through L’Arca Online Store are subject to the following Sales Terms. Orders may be placed by physical persons and companies to purchase L’Arca products not intended for resale.

PURPOSE AND SCOPE OF APPLICATION

These General Terms (“General Terms”) govern access, browsing and use of this website.

INTELLECTUAL PROPERTY RIGHTS

L’Arca reserves all intellectual property rights over the website and is also the owner or licence holder of intellectual and image rights over its contents.

Under no circumstances will access and browsing by the User be deemed to constitute a waiver, transfer, licence or total or partial granting of any rights by L’Arca

It is also prohibited to change, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, send by mail, transmit, use, process or distribute in any way all or any of the contents included in the Website.

LIABILITIES AND GUARANTEES

L’Arca accepts no liability for contents that link to third-party websites (social networks).

Users, entities or websites wishing to establish a link with the website must request permission to do so.

JURISDICTION

Relationships between l’Arca and the User regarding this LEGAL NOTICE are governed by the provisions of the applicable law and jurisdiction.

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Shopping , payment and deliveries

Products available for sale in l’Arca online store are described and presented as accurately as possible (specifications, illustrations, sizes, composition, etc.). Customers are urged to read the descriptions of all products for information about their properties and specificities. Customers select and purchase products entirely at their own risk.

To finalize the order, the customer must:

Confirm the delivery address.

Read and accept the terms and conditions of the L’Arca Privacy Policy by clicking the “I have read and accept the TERESA HELBIG Privacy Policy” box before paying for the order.

Pay for the order by clicking on the “Pay” button and using the secure payment system.

Spain and Portugal ; 8 € , one week delivery term.
European union between 23 y 32 euros , 2 weeks delivery term.
USA and Canada: 41 euros . 2 weeks delivery term
Other countries: variable ( ask for specific country)

L’Arca reserves the right to withhold the order in case of a dispute with the customer until this is resolved.

In such cases, the customer will be informed by email that the order has been cancelled and any amounts paid before cancellation of the order will be reimbursed by L’Arca.

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Cambios y devoluciones

L’Arca ofrece al cliente la posibilidad de devolver el pedido, durante un período de quince (15) días naturales a contar desde la recepción del pedido, sirviendo como referencia la fecha que figure en el recibo del transportista firmado por el cliente.

Este derecho de desistimiento del comprador será de aplicación exclusivamente para aquellos productos que se devuelvan en las mismas condiciones que el comprador los recibió, incluyendo el envoltorio, etiquetado, precintos, marchamos de seguridad, instrucciones y documentos. Cada producto deberá ser devuelto nuevo y en su embalaje original. L’Arca no hará ningún reembolso si el producto ha sido desprecintado, usado o si ha sufrido cualquier daño y será devuelto al comprador. Para los productos vintage o de segunda mano, cuyo habrá sido especificado en la ficha de producto, se comprobará que no haya sido usado después de su adquisición.

Para ejercer su derecho de desistimiento, el cliente comunicará su decisión de devolución en el plazo máximo estipulado de 15 días desde la fecha de entrega por email a [email protected], indicando los artículos y las cantidades a devolver, así como el nombre, la dirección postal, el número de pedido y, el número de teléfono y el correo electrónico del cliente. L’Arca confirmará al cliente por email el acuse de recibo de dicha decisión de devolución, así como le cumplimiento de los plazos estipulados para poder proceder con la devolución.

En cualquier caso, el cliente deberá devolver los productos en un plazo máximo de quince (15) días naturales a partir de la fecha de recepción del o de los Productos pedidos.

Una vez que L’Arca haya comprobado que los plazos para realizar la devolución son correctos, se puede proceder de dos formas:
Para devoluciones procedentes de España y Portugal, l’Arca enviará los datos del cliente a la empresa de transporte para que proceda a recoger el paquete en el domicilio facilitado por el cliente y que conste en el pedido original donde se realizó la entrega, sin ningun coste añadido para el cliente.

Para devoluciones procedentes de la Unión Europea y resto del mundo, L’Arca enviará por e-mail a la dirección especificada cliente una etiqueta de MRW prepagada para que el cliente la adhiera al paquete objeto de devolución y lo entregue a UPS sin ningún coste a su cargo.

L’Arca se reserva también el derecho de rechazar el reembolso o el cambio del producto en caso que los productos devueltos por el cliente no se correspondan con los/el producto pedido o que tuvieran un origen diferente.

Ningún gasto de transporte de devolución será reembolsado por l’Arca al cliente en caso de que este no utilice los medios de devolución puesto a su disposición por L’Arca.

Una vez comprobados todos los aspectos mencionados anteriormente, l’Arca procederá al reembolso del pago de los productos devueltos, excluyendo los gastos de envio, al cliente mediante la tarjeta de crédito o cuenta bancaria que haya sido utilizada para el pago original. El reembolso se efectuará en un plazo máximo de quince días (15) naturales a contar desde la fecha en que reciba los productos devueltos.

Las prendas que son de segunda mano o vintage se especificarán en el apartado “ tipo de producto “ de cada artículo. Pueden ser confeccionadas desde finales de 1800 hasta los años 1980. Aunque en general , solo se venden piezas que estén en buen estado, el estado de la prenda será indicado en la ficha de producto. Aún así ha de considerarse que muchas de ellas son prendas usadas y elaboradas hace décadas.En el caso de que la prenda tuviese desperfectos se pondrían en la descripción. Cuando el cliente adquiere un producto acepta las características del producto detalladas en su descripción.

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Cookies Policy

FUNCTIONALITY COOKIES: These cookies enable users to browse the website and use our functions, such as, for example, shopping carts and wish lists.

ANALYTICAL COOKIES: we use these cookies to measure and analyse how our customers use the website. This enables us to make ongoing improvements to our website and to improve the shopping experience.

By using our website, you agree to us installing this type of cookies on your device and allow us to access them when you visit the site again in the future.

If you wish to delete cookies from your computer, see your Internet browser setting options where you will find instructions on how to locate the file or directory where cookies are stored.

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Privacy policy

L’Arca hereby notifies users that the fields in the registration form are voluntary, however, failure to complete all of them will make it impossible to provide the service requested.

Users are liable for the truthfulness of the data provided, and TERESA HELBIG waives all liability for this.

Users agree that they may revoke their permission to process their data at any time, without retroactive effect.

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General conditions

PURPOSE AND SCOPE OF APPLICATION

These General Terms (“General Terms”) govern access, browsing and use of this website.

INTELLECTUAL PROPERTY RIGHTS

L’Arca reserves all intellectual property rights over the website and is also the owner or licence holder of intellectual and image rights over its contents.

Under no circumstances will access and browsing by the User be deemed to constitute a waiver, transfer, licence or total or partial granting of any rights by L’Arca

LIABILITIES AND GUARANTEES

L’Arca accepts no liability for contents that link to third-party websites (social networks).

Users, entities or websites wishing to establish a link with the website must request permission to do so.

JURISDICTION

Relationships between l’Arca and the User regarding this LEGAL NOTICE are governed by the provisions of the applicable law and jurisdiction.

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