When the customer creates an account, in order to shop at our online store we will collect your information which may include your contact and billing information.
When you use any social networking features within our website and make any social media posts, the social networking site will provide us with some information about you.
We use vendors that collect geodemographic data to help us more effectively tailor our services to you. If you would prefer that we do not do this, see the ‘Your Rights and Choices’ section below.
If you would like additional information or have any questions or concerns, please contact us at [email protected].
We use the information we collect from you, for example, when you enter into a contract with us (e.g. when you purchase a product) for the purposes of:
Process your order
To provide you with customer service.
To conduct market research and analysis to help us improve and customize our products and services.
To send you customer service emails, including purchase confirmations and event reminders.
To contact you with information or offers about our upcoming events, products or services – these communications may be made via email, push and web notifications, via SMS, via Whatsapp or social media. You may change your marketing preferences at any time; to do so, see the “Your choices and rights” section below.
We may share the information you have provided to us only with:
With our service providers (sometimes referred to as data processors), such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
With government agencies or other authorized bodies, where legally permitted or required.
With any successor to all or part of our business.
Your choices and rights. Where you have given us your consent you may withdraw your consent at your request in accordance with the following.
To stop receiving marketing communications from us you may change your preferences in your account, follow the unsubscribe instructions in any email we send you, or contact us and we will do it for you.
You also have rights about how your personal information is used, including the following:
The right to object to our processing of your data.
The right to request that your information be deleted or its future use restricted.
The right to request a copy of the information we hold about you.
The right to correct, amend or update information you have provided to us (where you have an account with us you may also do this by accessing your account and updating your information).
Right to limit processing: In certain circumstances, data subjects may request that we limit the processing of their data, in which case the data will be retained solely for the purpose of exercising or defending claims.
Right to portability: data subjects have the right to request portability of the data they have provided to the data controller for transfer to another data controller. In this case, the data will be transmitted to another controller or to the data subject in a structured, commonly used and machine-readable format.
To exercise any of the above rights, please contact [email protected].
We have security measures in place to protect your information. The security measures we apply will depend on the type of information collected.
We will only retain your information for as long as necessary to provide you with the services you have requested, for the purposes outlined in this policy and for any other lawful purpose for which we are required to retain the information. We will securely delete your information when it is no longer needed for the above purposes, in accordance with our company policies.
For additional information, or to obtain a copy of the relevant documentation please contact us.
If you have any questions or concerns about the above or about our approach to privacy, we will be pleased to assist you: [email protected].
You may also contact the Data Protection Agency, although we encourage you to let us help you first.